Our Support Services
Remote Working Solutions
Enable employees to work securely and productively from home, the office or other approved locations with tailored remote working solutions from Total Solutions IT. We can combine Microsoft 365, virtual desktops, secure remote access, cloud telephone systems, suitable hardware and responsive technical support. Every solution is designed around different user roles and business workflows, helping your organisation maintain collaboration, communication, security and service continuity across a distributed workforce.
IT Helpdesk Support
Get fast, friendly assistance whenever technical problems interrupt your working day. Our IT helpdesk supports employees with software errors, password and access problems, network connectivity, device issues and everyday technical questions. Most problems can be diagnosed and resolved remotely, with onsite support available when required. Total Solutions IT responds quickly, communicates clearly and works to get your employees productive again without unnecessary delay.
- New and legacy systems’ integration policies
- High availability and fully fault tolerant networks
Microsoft 365 Management
Get more from Microsoft 365 with expert licensing, setup, migration, security and ongoing management from Total Solutions IT. We help businesses use Outlook, Teams, OneDrive, SharePoint and Microsoft Office applications effectively across office, home and hybrid working environments. From configuring new users and protecting accounts to resolving problems and managing subscriptions, our specialists ensure Microsoft 365 remains secure, properly organised and aligned with your business needs.
- Network migrations and upgrades
- Office relocations and consolidations
Network Maintenance
All network maintenance agreements are individually tailored to the needs of each client. One size doesn’t fit all.
- Prepaid engineering hours
- Hardware support
- Microsoft o/s support
- 24 x 7 x 365 agreements
- Telephone support
- Comprehensive site audits and network health checks
- Pre and post-sales support
- Service level agreements
- Desktop /laptop /server warranty management
Engineers who keep learning
Our people are our greatest asset. We keep investing in their training and development, so the service we give you keeps getting better.
Your time is precious and should be spent concentrating on your business, not worrying about the IT. You need to be focusing on your staff, costs and most importantly meeting the needs of your customers. Using outsourced IT support will give you complete peace of mind, take the stress out of managing your technology needs and allow you to focus on running your business.
Send us an enquiry
Tell us a little about your business and what you need. We'll get back to you.
Talk to us about outsourcing your IT
Call, or email info@totalsolutionstech.com